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Customer Support

Welcome to the customer support portal

Featured portals

  • Vetted Service Request
  • Sigilite Service Request

    Welcome! You can raise a request for Sigilite Service Request using the options provided.

  • FINDER Support Request

    FINDER Support is available Monday to Friday, 8:30 AM to 5:00 PM Eastern Standard Time, excluding holidays.

    Your agency FINDER® admin can assist with password resets, permission settings, training, and more. For other questions, please view the topics on our FAQ page.

  • CBP Service Board

    Welcome! You can raise a request for CBP Service Board using the options provided.

Suggested forms

  • Vetted Technical Support in Vetted Service Request

    Submit a request or report a problem.

  • FINDER Pawn Support Request - PAWN SHOP & LAW ENFORCEMENT ONLY in FINDER Support Request

    CLICK HERE TO ENTER SUPPORT REQUEST

  • FINDER Support Request - LAW ENFORCEMENT ONLY in FINDER Support Request

    CLICK HERE TO ENTER SUPPORT REQUEST

  • Request a design change in VSS/BFM Engineering Change Request

    Need to make changes or improvements to existing work? Submit a request here.

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