Customer Support

Welcome to the customer support portal

Portals

  1. Vetted Service Request
  2. FINDER Support Request

    FINDER Support is available Monday to Friday, 8:30 AM to 5:00 PM Eastern Standard Time, excluding holidays.

    Your agency FINDER® admin can assist with password resets, permission settings, training, and more. For other questions, please view the topics on our FAQ page.

  3. CBP Service Board

    Welcome! You can raise a request for CBP Service Board using the options provided.

  4. VSS/BFM Engineering Change Request

    Welcome! You can raise a request for VSS/BFM Engineering Change Request using the options provided.

  5. Service Tickets (VVT)

    Welcome! You can raise a request for Service Tickets (VVT) using the options provided.

  6. RedSpeed Service Tickets

    Welcome! You can raise a request for RedSpeed Service Tickets using the options provided.

Suggested forms

  • Vetted Technical Support in Vetted Service Request

    Submit a request or report a problem.

  • FINDER Support Request - LAW ENFORCEMENT ONLY in FINDER Support Request

    CLICK HERE TO ENTER SUPPORT REQUEST

  • FINDER Pawn Support Request - PAWN SHOP & LAW ENFORCEMENT ONLY in FINDER Support Request

    CLICK HERE TO ENTER SUPPORT REQUEST

  • Request a design change in VSS/BFM Engineering Change Request

    Need to make changes or improvements to existing work? Submit a request here.

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